service and warranty

From tailored aftercare packages to comprehensive warranty options, we've got your back.

We offer extended warranty packages, and service packages designed to keep your equipment running smoothly. Get annual gym visits , no matter your gym type. Home gyms, personal training centers, commercial gyms, and elite performance centers - we cater to them all.

To find the perfect aftercare package for your needs, contact our dedicated sales team at or easily calculate the total cost at checkout.

Remember, we're not just your strength equipment provider; we're your support system, spotting you every step of the way. At PRIMAL®, we're always here to help you raise the bar.

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Equipment Servicing & Parts

Our goal is to design equipment that is built to withstand the toughest of gym environments.

However if you experience issues with equipment our team of experts can help you get your equipment repaired if something happens.

To get help reach out to our service team for help. Please include your order number, product name and product SKU if possible.

Contact Our Service Team