You have the right to return most domestic products purchased from us, depending on distance, and receive a full refund within 14 days of delivery, excluding carriage costs for both delivery and return.
We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Please contact our support team or call 0800 689 4021 with your order number so we can help you. No orders can be returned without a return number from our operations. Our phone lines are open from 9.30am to 5pm, Mon-Fri.