Your statutory right to cancel
Under Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations, you have the right to cancel most domestic
products purchased from us using distance means and receive a full refund
within 14 days of delivery. We must be notified of your intention to cancel in
writing or email and the cost to return the goods will be the responsibility of
the customer. Please note any items that are clearly personalised or made
specifically to the consumer’s specifications are exempt from these regulations.
We also reserve the right to make a deduction from refunding the full purchase
price if we believe (on examination of the returned goods) that they exhibit
use (including self-assembly and attempts at disassembly). The amount of
deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations
you have the right to cancel any service (purchased using distance means) we
offer and seek a full refund within 14 days beginning the day after the
contract is concluded.
However, by you agreeing that we commence carrying
out this service before this cancellation period has expired, Primal Strength
wish to inform you (the consumer) in writing that you will not be able to
cancel this contract of service under the regulations once the performance of
the installation service has been completed.
We will ask you to sign a form to this effect
immediately prior to installation. Please note this does not negate your rights
to have any incomplete or faulty workmanship corrected by us. Consequently, you
will not be eligible for any refund in relation to any specific charges we have
made for the installation of these goods.
FURTHER GOODS CANCELLATION POLICY
If goods have been dispatched, we also offer
customers the opportunity to return goods beyond 14 days but no later than 30
days of receipt of your goods. In cases such as this the following conditions
will apply. The cost of postage, packaging and insurance to return the goods
will be borne by the customer and goods must be received by us in perfect
condition and in their original packaging. The cost of delivering the goods
will be deducted from any refund. There may be a re-stocking charge. If goods
are not received back in perfect condition and in their original packaging,
Primal Strength reserve the right not to accept the goods at our warehouse
and/or not to issue a refund or credit. Any costs to redeliver the goods will
be payable in advance by the customer. If the goods have been removed from
their original packaging or assembled, your option to cancel may be forfeited.
Our Standard 14 to 30 day online return options
apply to goods purchased for domestic use only. These options do not apply to
equipment purchased for use by a business, commercial equipment, or for any
‘special order’ items. Special order items, are goods that are not normally
stocked by Primal Strength and have had to be ordered specifically for a
customer. Custom designs are excluded. These options also do not apply to Mail
Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items,
and as such are not covered by our standard 14 to 30 day online return option.
Any free gifts or promotional items received with your order must be returned
if an order is cancelled, if not returned these may be charged at the RRP
Please note: our couriers do not collect any
Please note as of the 5th March 2020 all Paypal
Refunds will exclude the transaction fee.
All order cancellations or returns must be notified
to us by e-mail or by writing to our head office only. If you wish to cancel or
return goods, please e-mail email@example.com at the
address below and we will issue a Return Authorisation Number. Goods must be
returned to us within 7 days of receipt of the unique Primal Strength RAN being
No cancellation of order will be accepted after 30
days from delivery of goods.