• Your statutory right to cancel

    Under Consumer Contracts (Information, Cancellation
    and Additional Charges) Regulations, you have the right to cancel most domestic
    products purchased from us using distance means and receive a full refund
    within 14 days of delivery. We must be notified of your intention to cancel in
    writing or email and the cost to return the goods will be the responsibility of
    the customer. Please note any items that are clearly personalised or made
    specifically to the consumer’s specifications are exempt from these regulations.
    We also reserve the right to make a deduction from refunding the full purchase
    price if we believe (on examination of the returned goods) that they exhibit
    use (including self-assembly and attempts at disassembly). The amount of
    deduction will be based on the extent of the diminishment in the goods value.

    Under the terms of the aforementioned Regulations
    you have the right to cancel any service (purchased using distance means) we
    offer and seek a full refund within 14 days beginning the day after the
    contract is concluded.

    However, by you agreeing that we commence carrying
    out this service before this cancellation period has expired, Primal Strength
    wish to inform you (the consumer) in writing that you will not be able to
    cancel this contract of service under the regulations once the performance of
    the installation service has been completed.

    We will ask you to sign a form to this effect
    immediately prior to installation. Please note this does not negate your rights
    to have any incomplete or faulty workmanship corrected by us. Consequently, you
    will not be eligible for any refund in relation to any specific charges we have
    made for the installation of these goods.


    If goods have been dispatched, we also offer
    customers the opportunity to return goods beyond 14 days but no later than 30
    days of receipt of your goods. In cases such as this the following conditions
    will apply. The cost of postage, packaging and insurance to return the goods
    will be borne by the customer and goods must be received by us in perfect
    condition and in their original packaging. The cost of delivering the goods
    will be deducted from any refund. There may be a re-stocking charge. If goods
    are not received back in perfect condition and in their original packaging,
    Primal Strength reserve the right not to accept the goods at our warehouse
    and/or not to issue a refund or credit. Any costs to redeliver the goods will
    be payable in advance by the customer. If the goods have been removed from
    their original packaging or assembled, your option to cancel may be forfeited.

    Our Standard 14 to 30 day online return options
    apply to goods purchased for domestic use only. These options do not apply to
    equipment purchased for use by a business, commercial equipment, or for any
    ‘special order’ items. Special order items, are goods that are not normally
    stocked by Primal Strength and have had to be ordered specifically for a
    customer. Custom designs are excluded. These options also do not apply to Mail
    Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items,
    and as such are not covered by our standard 14 to 30 day online return option.
    Any free gifts or promotional items received with your order must be returned
    if an order is cancelled, if not returned these may be charged at the RRP

    Please note: our couriers do not collect any
    unpackaged goods.


    Please note as of the 5th March 2020 all Paypal
    Refunds will exclude the transaction fee.

    All order cancellations or returns must be notified
    to us by e-mail or by writing to our head office only. If you wish to cancel or
    return goods, please e-mail at the
    address below and we will issue a Return Authorisation Number. Goods must be
    returned to us within 7 days of receipt of the unique Primal Strength RAN being

    No cancellation of order will be accepted after 30
    days from delivery of goods.