Expect standard delivery within 3-7 business days.
For Express Delivery order before 3pm for delivery within 48 hours.
Express Delivery only available on selected products and subject to availability. Friday after 3pm, Saturday and Sunday orders will normally be delivered on a Tuesday.
One Man Pallet Delivery occurs within 3-7 business days,
Monday-Friday, 7am-6pm; assistance recommended for larger or heavy items. Please note Primal Strength advise against one man delivery for larger or heavy orders.
Parcel deliveries require a signature.
For installation quotes, contact our sales team at 0808 239
Installations are typically two-person services, scheduled in advance, and completed within 7-10 days.
For commercial gyms/studios, discuss delivery and
installation options with the sales team.
Call: 0808 239 2751.
Delivery times may vary during busy periods; call to confirm lead times for quicker or dated deliveries.
Returns and Refunds
Your statutory right to cancel
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.
However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Primal Strength wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.
We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.
Further Goods Cancellation Policy
If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Primal Strength reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.
Our Standard 14 to 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Primal Strength and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to Mail Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 to 30 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled, if not returned these may be charged at the RRP value.
Please note: our couriers do not collect any unpackaged goods.
Please note as of the 5th March 2020 all Paypal Refunds will exclude the transaction fee.
All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please e-mail firstname.lastname@example.org at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt of the unique Primal Strength RAN being given.
No cancellation of order will be accepted after 30 days from delivery of goods.