Primal £100 Gift Card

Do you offer delivery?

We offer delivery on all the equipment across our website. We have a range of delivery options, please see our shipping page for more information or click the shipping tab below for an overview.

How long will it take for my items to be delivered?

If the item is in stock we aim to despatch within 48 hours, please see our
shipping page for more information.

Do you ship overseas?

We deliver overseas, price upon request. Please contact our sales team at [email protected] or by calling 0800 689 4021.

Do you offer installation?

We offer installation packages for all types of gyms. From home gyms, to personal training studios, to commercial gyms, to elite performance centres. You can add this at the checkout or contact our sales team at [email protected]

Do you offer warranty on items?

We offer warranty, extended warranty, and product aftercare including servicing. Please contact our sales team at [email protected]

Do you offer finance and leasing options?

We offer a range of finance and leasing options.

For home gyms we offer Klarna and V12 as options. These are available at checkout

For commercial gyms we support leasing.

Please see further details below, and view our Finance & Leasing page for all information.

For full information on any of our services, or any of our products including dimensions and customisation, please call 0800 689 4021 or email our sales team at [email protected].

We offer finance options for home gym owners and a variety of leasing options for commercial gyms.

We offer Klarna and V12 for home gyms. These are available at checkout

For commercial gyms finance our sales team can help guide you. Contact us here

Please call 0800 689 4021 or email our sales team at [email protected] so we can forge a solution for you.

You can also view our Finance page for more information.

Shipping

We offer free delivery to mainland UK on orders over £500.

All of our UK stocked products are shipped directly from our UK warehouse, and we endeavour to dispatch your order within 1-2 days of the order being placed between Monday to Friday. Any weekend orders will be shipped from the Monday of the following week.

Expect standard delivery within 3-7 business days.

One Man Pallet Delivery occurs within 3-7 business days.

Please note that install time of 4-6 weeks is expected from shipping date.

We deliver Monday-Friday, 7am-6pm; assistance recommended for larger or heavy items.

Please note we advise against one man delivery for larger or heavy orders.

Parcel deliveries require a signature.  

See shipping page for full information

Returns

Under Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. Please see our Returns page for full information.